TRIP PLANNING PROCESS
1. CALL US
Every trip starts with a phone call or an email. You ask us questions, we ask you questions, and we get to know one another. Once we have a clear sense of your travel style and trip request we can figure out how we can best accommodate your requests!
2. PICK A PLACE AND DECIDE ON DATES
Perhaps you already know exactly where you want to go and when. Or maybe you haven't got a clue. No worries either way. We're here to bounce ideas around, provide inspiration and help you narrow down the options specific destinations and dates. Assuming you decide you'd like us to plan your journey, we'll complete this step by gathering some personal information and collecting a nonrefundable deposit which will be applied towards your trip.
3. BUILD THE FRAMEWORK
Now that we know your decision of where and when, we'll work with you to establish the basic design of your trip. We'll review hotel options and decide which ones are best for you, figure out the pacing and flow, determine key flight and transfer logistics, and discuss the various things to see and do. The end result will be an initial itinerary, which outlines the basic shape of your trip and provides an approximate trip price. Think of it as a blueprint; an accurate yet incomplete picture.
4. COLOUR IN DAYS
Let's add some colour to your plan! You know where you're going and where you'll be sleeping each night. But what do you want to do each day? We'll direct you to excursions and experiences that suit your personality and craft the plans until each day has as much (or as little) structure as you'd like. This is where it really becomes your trip. As soon as we're clear on what you want to do we'll tentatively reserve all arrangements. As soon as you're ready to pull the trigger, we'll collect a confirmation deposit.
5. FINE TUNE
At this point, all arrangements are secured and your trip is confirmed. But it's not etched in stone and we'll continue to flesh things out and fine tune. We'll discuss options for eating and drinking, as always, steering you to places we think you'll love. Maybe you decide you want to do that guided hike after all, or perhaps you prefer to cut the bungy jump on deeper consideration. Not a problem. We'll happily adjust arrangements and reconfirm final reservations, making any changes to the trip price if applicable. Okay, almost there. We'll send you a final itinerary, and collect full payment 7 days prior to the start of your trip.
6. GET READY
A few weeks before you depart, we will send you the Trip Confirmation to your registered email. This is your final travel document containing all the information you need to know, plus a bunch of information that's nice to know. Once you have your customised trip in hand, we will review with you all the arrangements and answer any questions.
7. HIT THE ROAD
Off you go! It's time for all those plans to unfold, time to focus on the fun. We will guide you each day and will keep a close eye on things every step of the way to make sure everything is spotless. If you need help, we are just a call away and totally committed to supporting your trip until you get home.
8. BRING IT HOME
Naturally, we will be keen to hear about your journey. We will contact your feedback online, by phone or in person - whatever works for you. Your valuable feedback will help us improve our service and plan better trips. They also help us get to know you better so we will have just the right suggestion when you are looking for inspiration on where to go next.